Welcome to the URBAN CHIC APPAREL LLC website. We are committed to providing you with high-quality, fashionable lingerie products and hope you are satisfied with your purchase. If you are not completely satisfied with the product, we offer a clear money-back policy to ensure your shopping experience is pleasant.
- Return Conditions
You can apply for a return within 7 days of receiving the product, provided that:
The product is unused, unwashed, and in its original condition.
The product is intact, with all tags and packaging included. - Return Process
To return an item, please follow these steps:
Contact Customer Service: Please email help@urbanchicapparel.org or call (339) 399-1162, providing your order number and reason for return.
Receive Return Authorization: Our customer service team will contact you within 1-2 business days with a Return Authorization Number (RMA) and a detailed return address.
Prepare for Return: Please ensure the product is returned with its original packaging and tags, and clearly write the Return Authorization Number on the outside of the package. Returning Products: Please return the package to the following address: 5916 LAS VIRGENES RD APT 580, CALABASAS, CA 91302. Please ensure you use a trackable shipping method to obtain tracking information for your returned package. - Exchange Policy
If you wish to exchange an item, please first return the original product following the return process described above. Upon receiving the return, we will review and process your exchange request. You can choose to change the size or style, provided that your new order meets our return policy. - Processing Time
Refund Processing: We will process your refund within 5-7 business days of receiving your returned package. The refund will be returned to your original payment method. Please note that bank processing times may vary depending on your bank.
Exchange Processing: If you request an exchange, processing time will be slightly delayed. A new order will typically be shipped within 5-7 business days of receiving the returned item.
Thank you for choosing URBAN CHIC APPAREL LLC. We look forward to providing you with a satisfactory shopping experience!