Welcome to the URBAN CHIC APPAREL LLC website. To improve customer satisfaction and ensure a smooth shopping experience, we provide a series of FAQs to clarify your rights and responsibilities when using our website and services.
- Frequently Asked Questions
1.1 How to place an order?
You can browse our website, select your favorite lingerie styles, and add them to your cart. After completing your selection, click “Checkout” and follow the prompts to complete the payment process.
1.2 What payment methods are available?
We accept various payment methods, including major credit cards (such as Visa, Mastercard, American Express), debit cards, and certain electronic payment methods. All payment information will be processed through a secure payment system.
1.3 How do I check my order status?
Once your order is processed and shipped, you will receive a confirmation email containing your order number and tracking information. You can check your order status by following the link in the email.
1.4 How do I return a product if I am not satisfied?
If you receive a defective or damaged product, please contact us within 7 days of receipt. Acceptable returns must be unused and in their original packaging. Please see our Returns and Refunds policy for more details.
1.5 Can I modify or cancel my order?
Once an order is confirmed and processed, you may not be able to modify or cancel it. If you have special circumstances, please contact our customer service team as soon as possible, and we will do our best to assist you. - Customer Service
If you encounter any problems while using our website, or have any questions about our products, orders, or services, please feel free to contact us. Our customer service team is dedicated to serving you.
Contact Information:
Email: help@urbanchicapparel.org
Phone: (339) 399-1162 - Updated Terms
We may update these terms from time to time. We recommend that you check them regularly for the latest information on changes to products, services, and policies.
Thank you for choosing URBAN CHIC APPAREL LLC! We look forward to providing you with excellent products and services.